Privacy Policy

Effective Date: March 2, 2026

Addison Window Cleaning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you submit a quote request through our website, we collect the following information:

  • First and last name (required)
  • Email address (required)
  • Phone number (required)
  • Mailing address (optional)
  • Project description (optional)
  • SMS messaging consent preference (opt-in or opt-out)

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies:

  • Session cookies: We use essential session cookies for website functionality and security (such as form submission protection). These cookies are temporary and expire when you close your browser.
  • Google Analytics: If enabled, we use Google Analytics to collect anonymous usage data such as pages visited, time spent on site, browser type, device type, and general geographic location. This data is aggregated and does not personally identify you.

Third-Party Services

Our website may use the following third-party services that collect data according to their own privacy policies:

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Providing quotes and services: To respond to your quote request and schedule window cleaning services.
  • Communication: To contact you by phone, email, or text message regarding your inquiry, appointment scheduling, and service updates.
  • SMS messaging: If you opt in, to send text messages including appointment reminders and service information. Message frequency varies. Message and data rates may apply.
  • Website improvement: To analyze website traffic and improve the user experience through aggregated, anonymous analytics data.

We do not use your personal information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following limited circumstances:

  • Service providers: We use trusted email service providers to deliver notification emails related to your quote request. These providers process data solely on our behalf and are contractually obligated to protect your information.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (HTTPS/SSL)
  • Parameterized database queries to prevent injection attacks
  • Cross-site request forgery (CSRF) protection on all forms
  • Input validation and output sanitization
  • Restricted access to stored personal information

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, and resolve disputes. Quote request data is retained to maintain a record of customer inquiries and service history.

You may request deletion of your personal information at any time by contacting us using the information provided below.

6. Your Rights and Choices

We serve customers in Kansas and Missouri. While neither state currently has a comprehensive consumer data privacy law, we believe in treating your information responsibly. You have the following rights:

  • Access: You may request to know what personal information we have collected about you.
  • Deletion: You may request that we delete the personal information we have collected about you.
  • Correction: You may request that we correct inaccurate personal information.
  • SMS opt-out: You may opt out of text messages at any time (see Section 7).

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to your request within a reasonable timeframe.

7. SMS Messaging Terms

By opting into our SMS messaging service on the quote request form, you agree to the following:

  • You consent to receive recurring text messages from Addison Window Cleaning at the phone number you provided.
  • Message frequency varies and may include appointment reminders and service information.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • You can opt out at any time by texting STOP or UNSUBSCRIBE to [contact info], or by contacting us at Enable JavaScript to view.
  • After opting out, you will receive a final confirmation message. Your number will be removed from our messaging list within 24 hours.
  • Text HELP for assistance, and you will receive our phone number, email, and website.
  • We will not sell, rent, or share your mobile phone number with third parties for marketing purposes.
  • Consent to receive text messages is not a condition of purchasing any services.

8. Cookies and Tracking Technologies

Our website uses the following types of cookies:

  • Essential cookies: Required for website functionality, including session management and CSRF protection. These cannot be disabled.
  • Analytics cookies: Used by Google Analytics to collect anonymous usage statistics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Most web browsers allow you to control cookies through their settings. Disabling essential cookies may affect website functionality.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe a child under 13 has provided us with personal information, please contact us immediately.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to request deletion of your personal information, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.